• Responsible for 2nd level operation and maintenance (O&M) of customer Packet and Platform part in order to support Telco network
• Meeting or exceeding the network availability targets & responsibilities.
• To ensure RCA for any fault within network systems.
• To work within well-defined system support guidelines.
• To prioritize faults to meet SLA/WLA.
• To do end to end investigation of faults/cause related to Cloud system/network problems.
• To ensure accurate working methodology.
• To coordinate with all technical teams to handle emergencies and if required coordinate with stakeholders (Tapping/Cubro, F5/LB) and Tier2 support/3PP vendors.
• Clearing of assigned Trouble Tickets post troubleshooting.
• To participate in internal/external technical discussions in view to improve overall network performance and make recommendations wherever possible.

• Bachelors degree or above in Electronic, Computer or Telecom Engineering
• Min 5 years or above related working experience in Cloud Network, Cloud project implementation and commissioning, preferably in a multinational environment
• Basic IT knowledge in computer network, telco network security, MS Office and network access
• Experience with Nokia Cloud project is a clear advantage (Cubro/Tapping, F5/LB)
• Experience in Firewall administration (Palo-Alto, Juniper)
• Must be willing to work on-site
• Good communication in English
• Excellence coordination skills
• Quick learner
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.

Working knowledge of below mentioned IP products and vendors

• L2/L3 Switch --- Switch
• Tapping --- Cubro
• Firewalls --- Palo-Alto, Juniper
• Juniper Routers --- M, MX, TX, PTX series
• Nokia Routers
• Huawei Routers

Key Qualification:

• Experience: Minimum 5-7 years
• Education: Degree within Electronics & Telecommunication Engineering