Role & Responsibilities

- Gathering insights of the current processes under fixed Broadband operations and B2B (Corporate) team to identified issues or action for improvements and recommended solutions or new processes.

- Evaluating current processes in Fixed Broadband & B2B operations and identifying potential areas for automation transition and improvements.

- Able to handle calls of VIP and Corporate customers and provide solution and connect with Technical Support Team.

- Recommended automation requirements to improve Fixed broadband and B2B operation

- Working in Shift and 24x7 Enevironments

- 24x7 Corporate customer Service Monitoring and Ticketing and escalation to next level and followup of the issue till closure of incident

- Collaborating with managers and executives to ensure changes are effective.

Qualifications

- Graduate In Computer Engineering, Information Technology, Computer Sciences, telecommunication or related Fields.

- Familiar with Fixed Broadband Technology, Fixed Network Engineering or Operations.

- Strong awareness with Machine Learning Software and Data Analytics tools such as python, pytorch, Numpy, SQL Language, Tableau,PowerBI, MS Office etc.

- Work in Shift and 24x7 Working environments

- People skills.

- Team working.

- Good communication in Thai/English.